Frequently Asked Questions

We put you at the heart of what we do

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We put you at the heart of what we do

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FAQs

Homecare

Who do you provide care for?
We provide care for anyone who is over the age of 18. We are registered with the CSSIW to provide adult care; however, we currently provide care for a wide range of ages and support needs, tailoring our support to meet our clients’ individual needs. We work with a variety of service users, from those with learning and physical difficulties, to dementia or a short-term weekly shopping visit.
Is there anything a carer can't do?
While we try to accommodate every request, there are some procedures our team are unfortunately unable to carry out due to legal reasons and to respect both a carer and service user’s rights. Our carers cannot carry out nursing procedures, including dressing of wounds, administering injections and any invasive procedures. To ensure all your needs are met, we will talk you through our service in more detail when setting up your care and support package.
How do I know what is and isn't included?
Our service user guide carefully describes our services and how we will devise a care plan together. The care plan is written with full input from our service users and family members. Our prices are fully inclusive based on the assessment carried out.
Do you deal with medication?
Yes, we can administer medication. We also conduct regular medication reviews as part of an individual’s care plan to make sure the dosage and frequency are correct. All of our care staff receive comprehensive 2-day medication training followed by a competency assessment before they are allowed to administer medication unsupervised.
How much does home care cost?
Costs will depend on the amount of support required and the complexity of an individual’s needs. Bespoke costs will be discussed at initial assessment stage. We are happy to provide packages that can be funded via social services and direct payment services.
How do I pay for home care?
If you are paying for your care yourself or via direct payment, you can pay us by cheque or BACS directly into our account, whichever you find the most convenient. We invoice on a 4-weekly cycle and payment is usually due within 14 days of the invoice issue date.
How long does a typical visit last?
We agree visit length with our service users at the assessment stage. We will agree how long we think the visit may be and continue to monitor the visits to ensure that the level of support being provided is satisfactory.

Live in care

What is live-in care?
Live-in care offers you an opportunity to maintain more of their independence without moving into residential care. A fully-trained specialist carer will live with you in your home to provide support to help you live your life as independently as possible. Live-in carers will help you day-to-day and are on-call overnight to ensure you receive the support you need to help you enjoy the little things in life without having to worry about your needs being met. Our carers can help with household chores, personal care and help our service users get the most out of life. We are happy to discuss how a live-in carer may help you – please call us today.
Why choose Seren?
Seren have over 15 years’ experience in the care sector. We are a family-owned organisation with a genuine desire to help people live as independently as possible. Our live-in care is a bespoke service, completely tailored to your needs.
How does the live-in care service work?
We start by visiting you at your home to listen carefully to you to fully understand what your support needs are. Once we get to know you, we will complete a comprehensive assessment of your situation to help us tailor our support around you. Based on your needs and preferences, we will partner you with a fully-trained carer to help you live the life the way you choose in the comfort of your own home. All of our carers and support workers are fully-trained in their role. They also undergo a comprehensive screening process before they begin working with our service users, ensuring the support they provide is of the highest quality. You will also receive ongoing support and advice from our in-house office team based at our head office in Llandarcy, near Swansea. You can have full confidence in the knowledge that we are fully regulated and regularly inspected by the CSSIW (Care and Social Services Inspectorate Wales).
How do I employ a live-in carer?
With our live-in care service, we match and introduce you to your carer. By working together, we will write your care and support plan to best meet your needs to allow you to live at home independently. Live-in carers are employed by Seren, so you do not need to worry about any aspect of their employment – we will take care of this for you.
Can I choose whether I have a male or female live-in carer?
Yes, of course. We will provide a live-in carer to match your personality and needs as best as possible. You will have the overall choice over who will become your live-in carer – we believe that the match has to be right to enable you both to live and work together in harmony, keeping your needs at the heart of everything we do.
Can I have short-term temporary live-in care?
Yes, we can provide you with just as much care as you need; for example: if you have just left hospital and need round-the-clock support while you recover, we can provide short term care and support to enable you to recuperate in the comfort of your own home.
What is live-in home help?
Our live-in carers are there to provide you with all the support you need, whether that is helping you with jobs around the home or personal care, such as help with bathing and dressing, as well as supporting you with your morning or night time routine. Our dedicated live-in carers will also help you keep in touch with your local community. They can help you with shopping, attending social events, visiting family and friends and even attending medical and other routine appointments.
Will my live-in carer drive me places?
Yes, if a live-in carer has a driving licence, they are able to drive you to wherever you need to go. If you would like your live-in carer to use your own vehicle, you will need to arrange for them to be insured under your own insurance at your own cost.
Will my live-in carer cook for me?
Yes, as well as grocery shopping, our carers will cook you healthy, nutritious meals as well as your old favourites.
Do you provide live-in nursing care?
Our fully-trained live-in carers will help with all aspects of personal care, (including washing, dressing, cooking etc.), as well as supervising medication, support with day-to-day chores and companionship. We are unfortunately unable to provide nursing care – this includes tending to wounds, injections and suppositories.
Do you provide live-in carer for people of all ages?
Yes, as well as providing live-in care support services to older persons, we also provide personal assistants for younger people and people with a learning or physical disability.
How much does having a live-in carer cost?
All costs are tailored to meet your individual support needs. We will discuss costs with you as part of our comprehensive assessment and can provide typical costs for standard care packages over the phone. We are also happy to advise you on any funding options that may be available to you. This funding may be available from your local authority or via the NHS.
If I need a live-in carer, is there anything I need to provide for them?
As your carer will be living in your home with you, you will need to make sure you have a suitable room for them to live. This means it needs to be furnished, adequately heated, secure and with an acceptable level of privacy. During breaks and downtime, your carer may spend time in their room. Having a comfortable bed, bedroom furniture (such as a wardrobe, bedside table, etc.), an armchair, a desk and television would be welcome wherever possible. Live-in carers will also require a safe place to keep their personal belongings or valuable. If their room is not lockable, they will need another safe place for this.
What are the working hours for a live-in carer?
While a live-in carer will live in your home, they will not be expected to provide care 24 hours a day, 7 days a week. On average, our live-in carers work 8-10 hours a day, made up of contact/work time, with non-contact/downtime. This will work around your daily routines and preferences. A live-in carer will require a minimum two-hour break in every working day to meet employment regulations. They must be free to leave your home during this time. Most carers will work six and a half or seven days a week, depending on your needs.